FAQ

Q. Do your candles come boxed? 

A. All candles on our website come boxed in a luxury candle box with gold foiled luxury style lettering 

Q. How strong are your fragrances ? 

A. We use maximum fragrance loading, which means your candles will fill your home with scent. 

Q. How long do the candles last? 

A. Generally 100 grams is equivalent to 20 hours of burn time for soy. This is standard, no matter what anyone else tells you or writes on their descriptions. As such, our 200 gram candle will last approximately 40 hours and 300 gram candle will last 60 approximate hours. 

Q. What ingredients go into your candles? 

A. We use soy wax, quality fragrance oils and lead free wicks, we don't add any additives to our candles 

Q. Can I request a wood wick or cotton wick candle ? 

A. Absolutely, we want you to have the product that makes you happy, simply after placing your order please state in the notes if you'd like to change the wick to cotton wick, otherwise the home candle selection automatically come with a wooden wick. 

Q. Do you refill candles ? 

A. Yes, you can contact us on : info@cocolouis.com.au for more info and prices

Q. Do you do wedding favors, customised/ personalised candles? 

A. We have a separate company that deals with customised candles, please email for more: info@scentedimpressions.com.au

Q. Can I get a candle together with another product in a gift pack ? 

A. Absolutely, we have gift packs section available here

Q. What sort of glassware, labels and lids do you use ? 

A. We use quality gloss black and white together with gold metal lids and black metal lids for men's edition candles