PROCESSING TIMES
Every product that is handmade/ handpoured is made to order just for you! We may not be as fast as Amazon but we will update you via email when your product is on the way. We anticipate all orders to be processed within 2-5 working days for most times. In any case you can always get in touch with us to check the status of your order and we will reply within a couple of hours at the latest
For all other products, processing times are 1-2 days for items that are in stock, back ordered items can take several weeks. Please email to check with us : info@cocolouis.com.au
SHIPPING
After shipping a notification will be sent to you with your tracking number
Our shipping partners are AUS Post Sendle and a few others, we do ship worldwide ! Please note the shipping costs to overseas are a bit higher due to candles being heavier in nature and we can't just send them in satchels. All rates are calculated directly by the carriers and are discounted rates. We will definitely continue to work towards getting you the best shipping rates
Orders within AU may take up to 7 days to arrive after shipping but we recommend to track with the tracking number that you will be provided directly on the carrier website.
Shipping to overseas will depend upon customers and carrier processing, please check with them directly
RETURNS AND EXCHANGES - 30 day money back guarantee !
We make everything with love and care and are sure you will love your products also! but if for any reason you are unhappy with your product, we will happily refund you or provide an exchange. Please view the full returns and exchanges policy for details
DAMAGED ITEMS
If in any case your item arrives damaged, don't worry we've got you! We'll send you a replacement and even a little extra :)
Email us at: cocolouissales@gmail.com with your damaged item photos, and please view the shipping, returns and policies page for more information in regads to receiving a refund or replacement for your damaged order.
